Tag: Customer Service

Off the Grid: Not Necessarily HR – Another Customer Service Fail

I’m not sure why I set my expectations so high, but every time I get crappy customer service from a company it makes me drop one level deeper into the inferno of cynicism. Nobody really cares anymore. When a major company like Proctor & Gamble that has a brand image literally screaming out “Quality products …

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Reviewing This Week on Make HR Happen – December 30, 2012 thru January 5, 2013

  In case you missed this week’s articles, here is a summary: Dec 30 – Blog Soup – From the Archives of Make HR Happen v.9 – This is a re-posting of five previous articles from Make HR Happen. – more –           Dec 30 – When Customer Service Doesn’t Matter …

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When Customer Service Doesn’t Matter

Ah, but you say customer service always matters. Not always. The outward facing image of a company is only one of its many characteristics that must be prioritized relative to the external environment.  I once worked with a crusty old marketing VP to insure that a start-up company’s recruiting campaigns were consistent with the product …

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Tech Wars: Difficulties Beyond Our Control

We interrupt this blog due to technical difficulties beyond our control… or anybody’s control for that matter. If your internet provider is Comcast you could not see my website yesterday. I’m not sure exactly when this problem began because most Mondays are a blur of activity for me. It could have actually started over the …

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Live By The Internet, Die By The Internet

I need to go back and re-read the book “Don’t Sweat the Small Stuff” because in the heat of the moment any amount of small stuff can take over my thinking, my language and my behavior. Even if overreaction to a minor event causes temporary insanity (hopefully only temporary) pausing to do a post mortem …

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