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Tom Bolt

May I Have a Few Minutes of Your Time?

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There are lies, damned lies and statistics. ~ Mark Twain There are two kinds of statistics, the kind you look up and the kind you make up. ~ Rex Stout Statistics are used much like a drunk uses a lamppost: for support, not illumination. ~ Vin Scully There’s a sucker born every minute. ~ Unknown (incorrectly attributed to P. T. Barnum) If you are a marketing genius, here is some feedback for you… no charge… Read More »May I Have a Few Minutes of Your Time?

Where Will You Start Today? (Hint: Prioritize)

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We all know people that seem to need total retraining when they return to work after taking only a few hours off for a nap before breakfast. For most of the rest of us, the first day of work after returning from a vacation or holiday may feel like that. It usually means rekindling a purposeful focus while also doing the socially correct thing of talking to colleagues about the time spent apart. Human niceties… Read More »Where Will You Start Today? (Hint: Prioritize)

New Paradigm: No Reflections, No Predictions, No Resolutions – Just Prioritization

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The turn of a calendar page to a new year has some sort of psychomagnetic effect on our brain that sucks our thinking into hideous hindsight, feeble foresight and pious promises. Intellectually we know that the recent past will change in perspective as time passes. Emotionally we cling to every failure as if it will never go away and celebrate our successes in hopes that the up-trend is for real. Reality tells us that this… Read More »New Paradigm: No Reflections, No Predictions, No Resolutions – Just Prioritization

When Customer Service Doesn’t Matter

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Ah, but you say customer service always matters. Not always. The outward-facing image of a company is only one of its many characteristics that must be prioritized relative to the external environment. I once worked with a crusty old marketing VP to ensure that a start-up company’s recruiting campaigns were consistent with product marketing. In a universe where everyone is concerned with projecting a positive brand image in the marketplace, collaboration such as this is… Read More »When Customer Service Doesn’t Matter

Blog Soup – From the Archives of Make HR Happen v.9

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        This is a re-posting of five previous articles from Make HR Happen.           HR, Pop Culture and Bin Laden – Yesterday as I looked over my outline of blog topics and worked on some unfinished drafts, I had no idea that I would be motivated to write about a hot news story this morning. A last minute change in plan will be guaranteed NOT to be an in-depth… Read More »Blog Soup – From the Archives of Make HR Happen v.9