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Tom Bolt

Power, Authority, Impact and Influence

Leadership works because it is taught to those who would be in charge and there are not any courses given for followership. From universities to the military, the topic of how to lead has been dissected, defined, detailed and decrypted ad nauseam. I know what it means to lead. You know what it means to lead. There is a high probability that my concept of leadership and yours are entirely different. When asked how to… Read More »Power, Authority, Impact and Influence

Optimism in Times of Trial

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There is a raging debate on how much bad news we should share with those around us. My day usually begins with reading several newspapers keeping an eye on the business and careers sections because that is the way in which I can keep informed on things that apply to my work. Often my cut-and-paste mentality kicks into high gear and I share things that interest me with my colleagues. Private emails and follow-up phone… Read More »Optimism in Times of Trial

About Plodders and Heroes

Somehow our society seems to have lapsed into a culture of mediocrity. It seems that in everything we do standards of “minimum performance” tell us how far we have to go until we arrive at comfortable complacency. I’m told that this is negative thinking on my part and that it is typical of boomer mentality to think that excellence should be the goal of everybody. If that is true, so be it. I will wear… Read More »About Plodders and Heroes

Give Candidates Better Experience, Not Bill of Rights

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There is nowhere a more emphatic symbol of a corporate policy than the three-ton rock at the entrance to each Stew Leonard’s store in Connecticut and New York. On it is inscribed: “Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, reread rule 1.” This company has been listed in Ripley’s Believe It Or Not as the world’s largest dairy store and chosen by Fortune to be one of… Read More »Give Candidates Better Experience, Not Bill of Rights

The Myth of Being Stress Free At Work

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It is easy, right? The self-help section of any bookstore is filled with shelf after shelf of expert knowledge on how to deal with stress. The topic of stress is found in over 32,000 books on Amazon.com. If this were not such a serious problem in our lives, there could be humor found in the stressful search for stress relief. I will defer to those with more than a few graduate courses in psychology to… Read More »The Myth of Being Stress Free At Work