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Communications

Off the Grid: Not Necessarily HR – Another Customer Service Fail

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I’m not sure why I set my expectations so high, but every time I get crappy customer service from a company it makes me drop one level deeper into the inferno of cynicism. Nobody really cares anymore. When a major company like Proctor & Gamble that has a brand image literally screaming out “Quality products here!” falls short in the customer service area it seems to prove the point that caring is a luxury nobody… Read More »Off the Grid: Not Necessarily HR – Another Customer Service Fail

Recruiting Fables – The Three Little Graduates

Once upon a time there were three recent college graduates who were sent out into the world by their parents to seek their fortune. Armed with the best twenty year old advice from their parents and the best instruction of their college career services counselors from about a decade ago, they ventured out into the real world to find jobs. It was not long before they discovered that they were looked upon as fresh meat… Read More »Recruiting Fables – The Three Little Graduates

Recruiting Fables – Hiring Goldilocks

Once upon a time there was a company looking for a special talent that was in high demand by all of its competitors. Possessing the skills that were in high demand, Goldilocks was not particularly interested in changing jobs, but she wandered through the forest of unknown shadows with a willing attitude to listen to new offers. After all, it was a bear market and times were tough. It is never too soon to consider… Read More »Recruiting Fables – Hiring Goldilocks

Off the Grid: Not Necessarily HR – How News Is Made

When we parked in the “1-Hour Parking” zone to go to a touristy place on Shelter Island for lunch, I noticed that there was a television news van parked on the same side of the street. It barely fit into a parking space on the narrow main drag in this scenic Hamptons-ish Long Island town, so it stuck out like a sore thumb among the hybrids and luxury cars parallel-parked there. The equal opportunity local… Read More »Off the Grid: Not Necessarily HR – How News Is Made

Hiring for Fit – Mismatch Insurance

It goes without saying that the best way to insure hiring a good fit for an opening is to avoid hiring the candidates that are not the best fit. In order to plan a methodology to hire for fit means rethinking many of the traditional human resources standard practices that have contributed to hiring mistakes in the past. Even after a total hiring paradigm shift there is always the chance that someone will slip through… Read More »Hiring for Fit – Mismatch Insurance