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Reviewing This Week on Make HR Happen – December 30, 2012 thru January 5, 2013

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  In case you missed this week’s articles, here is a summary: Dec 30 – Blog Soup – From the Archives of Make HR Happen v.9 – This is a re-posting of five previous articles from Make HR Happen. – more –           Dec 30 – When Customer Service Doesn’t Matter – Ah, but you say customer service always matters. Not always. The outward facing image of a company is only… Read More »Reviewing This Week on Make HR Happen – December 30, 2012 thru January 5, 2013

When Customer Service Doesn’t Matter

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Ah, but you say customer service always matters. Not always. The outward-facing image of a company is only one of its many characteristics that must be prioritized relative to the external environment. I once worked with a crusty old marketing VP to ensure that a start-up company’s recruiting campaigns were consistent with product marketing. In a universe where everyone is concerned with projecting a positive brand image in the marketplace, collaboration such as this is… Read More »When Customer Service Doesn’t Matter