Skip to content

Excellence

New Paradigm: No Reflections, No Predictions, No Resolutions – Just Prioritization

  • by

The turn of a calendar page to a new year has some sort of psychomagnetic effect on our brain that sucks our thinking into hideous hindsight, feeble foresight and pious promises. Intellectually we know that the recent past will change in perspective as time passes. Emotionally we cling to every failure as if it will never go away and celebrate our successes in hopes that the up-trend is for real. Reality tells us that this… Read More »New Paradigm: No Reflections, No Predictions, No Resolutions – Just Prioritization

When Customer Service Doesn’t Matter

  • by

Ah, but you say customer service always matters. Not always. The outward-facing image of a company is only one of its many characteristics that must be prioritized relative to the external environment. I once worked with a crusty old marketing VP to ensure that a start-up company’s recruiting campaigns were consistent with product marketing. In a universe where everyone is concerned with projecting a positive brand image in the marketplace, collaboration such as this is… Read More »When Customer Service Doesn’t Matter

Blog Soup – From the Archives of Make HR Happen v.9

  • by

        This is a re-posting of five previous articles from Make HR Happen.           HR, Pop Culture and Bin Laden – Yesterday as I looked over my outline of blog topics and worked on some unfinished drafts, I had no idea that I would be motivated to write about a hot news story this morning. A last minute change in plan will be guaranteed NOT to be an in-depth… Read More »Blog Soup – From the Archives of Make HR Happen v.9

Reviewing This Week on Make HR Happen – December 23 thru December 29, 2012

  • by

  In case you missed this week’s articles, here is a summary: Dec 23 - Blog Soup – From the Archives of Make HR Happen – This is a re-posting of five previous articles from Make HR Happen. – more –         Dec 24 - The Job Seeker’s Guide To The Galaxy And Other Places (Reprise) – There is an often quoted saying that wisdom comes from the mouth of babes. Children don’t have a… Read More »Reviewing This Week on Make HR Happen – December 23 thru December 29, 2012

Performance Failure or Performance Appraisal Failure (Reprise)

  • by

This is a reposting of three articles written to explore problems with systems that are in place today for appraising the performance of employees. Recent articles and discussions indicate that most performance appraisal systems fall short of the mark and this is an important opportunity for HR professionals to move forward with improvements. Comments are welcome. Performance Failure or Performance Appraisal Failure – Part I: The Basics -  It should be like Management 101 to… Read More »Performance Failure or Performance Appraisal Failure (Reprise)