Skip to content

Communications

Reviewing This Week on Make HR Happen – December 30, 2012 thru January 5, 2013

  • by

  In case you missed this week’s articles, here is a summary: Dec 30 – Blog Soup – From the Archives of Make HR Happen v.9 – This is a re-posting of five previous articles from Make HR Happen. – more –           Dec 30 – When Customer Service Doesn’t Matter – Ah, but you say customer service always matters. Not always. The outward facing image of a company is only… Read More »Reviewing This Week on Make HR Happen – December 30, 2012 thru January 5, 2013

May I Have a Few Minutes of Your Time?

  • by

There are lies, damned lies and statistics. ~ Mark Twain There are two kinds of statistics, the kind you look up and the kind you make up. ~ Rex Stout Statistics are used much like a drunk uses a lamppost: for support, not illumination. ~ Vin Scully There’s a sucker born every minute. ~ Unknown (incorrectly attributed to P. T. Barnum) If you are a marketing genius, here is some feedback for you… no charge… Read More »May I Have a Few Minutes of Your Time?

When Customer Service Doesn’t Matter

  • by

Ah, but you say customer service always matters. Not always. The outward-facing image of a company is only one of its many characteristics that must be prioritized relative to the external environment. I once worked with a crusty old marketing VP to ensure that a start-up company’s recruiting campaigns were consistent with product marketing. In a universe where everyone is concerned with projecting a positive brand image in the marketplace, collaboration such as this is… Read More »When Customer Service Doesn’t Matter

Performance Failure or Performance Appraisal Failure (Reprise)

  • by

This is a reposting of three articles written to explore problems with systems that are in place today for appraising the performance of employees. Recent articles and discussions indicate that most performance appraisal systems fall short of the mark and this is an important opportunity for HR professionals to move forward with improvements. Comments are welcome. Performance Failure or Performance Appraisal Failure – Part I: The Basics -  It should be like Management 101 to… Read More »Performance Failure or Performance Appraisal Failure (Reprise)

Beyond Recruiter Excellence (Reprise)

  • by

This is a reposting of three articles written to define the characteristics of recruiters that go the extra mile. Excellence means being knowledgeable about other HR functions as well as enhanced people and management skills. Comments are welcome. Beyond Recruiter Excellence – Part 1: Professional Add-ons – The definition of good recruiting is to be able to successfully fill requisitions or job orders in a cost effective and timely manner. This measure of excellence is… Read More »Beyond Recruiter Excellence (Reprise)