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When Customer Service Doesn’t Matter

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Ah, but you say customer service always matters. Not always. The outward-facing image of a company is only one of its many characteristics that must be prioritized relative to the external environment. I once worked with a crusty old marketing VP to ensure that a start-up company’s recruiting campaigns were consistent with product marketing. In a universe where everyone is concerned with projecting a positive brand image in the marketplace, collaboration such as this is… Read More »When Customer Service Doesn’t Matter

Artificial Motivation

It is the season to seek justification for our actions even when it is purely emotional rather than logical. We were urged by major box stores that if we didn’t shop on Black Friday then we would lose out on all of the best prices for holiday shopping. Hidden away was that whisper of truth that the hottest shopping days are actually the ten days preceding Christmas when the best deals not only reappear they… Read More »Artificial Motivation

Reviewing This Week on Make HR Happen – December 2 thru December 8, 2012

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  In case you missed this week’s articles, here is a summary:                 From the Archives – Oldies but Goodies from Make HR Happen  – This is a re-posting of five previous articles from Make HR Happen.             Off Topic? Maybe Not – The Culture of Violence – While globally there is a recognized problem of violence in the workplace, in the U.S. the… Read More »Reviewing This Week on Make HR Happen – December 2 thru December 8, 2012

You Don’t Know Anything (and Neither Do I)

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“The only true wisdom is in knowing you know nothing.” ~ Socrates Scholars are fairly certain that Socrates never actually wrote anything. Most of the philosophical marvels we take to be Socratic wisdom were penned by his follower Plato who was 40 years younger than the aging philosopher. My how times have changed! Generational differences in 400 BC Greece apparently did not preclude students from respecting their elders. Learning at the feet of the masters… Read More »You Don’t Know Anything (and Neither Do I)

Jekyll and Hyde Decision Making – Valuing Perspective

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True multiple personalities within one person are an unfortunate clinical condition that most of us, thankfully, will never experience or even encounter. We consider this to be the stuff of movies with plots that give us a glimpse into a strange world of twisted motivations and confused spirits. While multiple personality disorder (MPD) is rare and difficult to diagnose, our oversimplified lay definition for this is a condition characterized to be at least two distinct… Read More »Jekyll and Hyde Decision Making – Valuing Perspective